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Support
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At HOS,
we believe that every software development
begin's at the close of every
deal. With the sale of any of our product's,
comes the need to provide a service to our customers' to
ensure total customer satisfaction
In order to provide this, we have a
comprehensive range of procedures in place to
ensure total customer
satisfaction. |
The things that we do are as
follows:
1. Customer problem
diagnostics
we have put in place a customer call
centre to capture the problems and issues faced by our customer
when they call us to report the problem. Based on this data, we can
then channel the caller to the correct support engineers to diagnose
the problem.
2. 24 hour customer
support
Our support technicians/engineers all
carry pagers which are on 24 hours a day / 7 days a week. should you
need to contact us / get help, you can rest assured that someone
will be there at the end of the line.
3. Implemented
Customer Care Profile
We treat each of our customer as an
INDIVIDUAL. Therefore, we keep a comprehensive listing of
the products and services that we have provided for our customers so
that whenever the need arises, anyone within the organisation can
deal with a customer.
4. Periodic
maintenance events
As part of the service industry, we provide
yearly maintenance to ensure that your software and your equipment
is functioning at its' best capabilities.
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